FAQ

Due to the artisanal nature of our products there will always be slight variations in color, print, weave, textile, surface design, and embellishment executions. This is what adds to the beauty of each piece and what gives them their own unique story.

Before laundering, always read and follow care label instructions attached to each piece. The best way to maintain the lifespan of your Mari + Fätou garment and to contribute to a more sustainable planet is to launder only when absolutely necessary. Other ways to ensure longevity are to hand wash gently and lay flat to dry (out of the sun to prevent fading, unless that’s the look you’re going for!) That being said, we stand by the quality and craftsmanship of all of our products. If you have followed all care instructions per the label attached to the garment and you notice a defect in the product we will take the item back and provide a full refund. Please read our return policy for more information.

Shipping times vary from country to country. All orders are packaged and shipped within 1-3 business days. Orders placed after 2pm will rollover to the next business day. Please see our shipping policy for more information

Yes! We ship almost everywhere in the world. Please see our shipping policy for more information.

We do not offer exchanges, however, you may start a return here and select your refund in the form of a store credit. You will then receive an email with a store credit code that you can use to purchase the item of your choice. Please note that store credits last for 1 year from the date of issue. Please read our return policy thoroughly for more information.

We offer returns on all online domestic orders within 30 days from the date you received your order. All items must be returned in unworn and otherwise perfect condition, free of pet hair, with original tags attached. Please read our return policy for more information.